ISO STANDARD DOCUMENTS
ISO 9001:2015 in IIUM
IIUM first implemented its Quality Management System certification in 2002, with individual offices obtaining certification. In 2014, IIUM unified its certification under ISO 9001:2008, and since 2017, the university has been certified under ISO 9001:2015. The university has implemented ISO 9001:2015 standards to enhance customer satisfaction by ensuring the effective application of its system, promoting continuous improvement, and ensuring compliance with customer and regulatory requirements. The scope of the University’s ISO 9001:2015 Quality Management System includes:
a) Design and development of education programmes;
b) Provision of education services at foundation, undergraduate and postgraduate levels
c) Management of Research and Publication activities;
d) Management of Student Development;
e) Provision of Corporate Services.
Quality Manual
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | Quality Manual | Quality Manual | 05 | 00 | November 2023 |
| 2 | IIUM Organisational Structure | IIUM Organisational Structure | – | – | 29th May 2025 |
| 3 | Memorandum and Articles | Memorandum and Articles of Association of IIUM 2015 | – | – | 14th April 2015 |
General Procedures
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/GENERAL PROCEDURE/01 | Management Review Meeting | 03 | 01 | March 2019 |
| 2 | IIUM/GENERAL PROCEDURE/02 | Control of Records | 03 | 00 | March 2019 |
| 3 | IIUM/GENERAL PROCEDURE/03 | Control of Documents | 03 | 01 | March 2019 |
| 4 | IIUM/GENERAL PROCEDURE/04 | Internal Audit | 03 | 01 | March 2019 |
Academic Management and Admission Division (AMAD)
Centre for Postgraduate Studies (CPS)
Admission
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/TNL/PG/ADM/1 | Application for Admission into IIUM Postgraduate Programme | 01 | 02 | July 2024 |
| 2 | IIUM/TNL/PG/ADM/2 | Appeal for Admission into IIUM Postgraduate Programme | 01 | 02 | July 2024 |
| 3 | IIUM/TNL/PG/ADM/3 | Application for Change of Programme between the Centre of Studies | 01 | 02 | July 2024 |
| 4 | IIUM/TNL/PG/ADM/4 | Application for Change of Programme within the Centre of Studies | 01 | 02 | July 2024 |
| 5 | IIUM/TNL/PG/ADM/5 | Application for Deferment of Registration | 01 | 02 | July 2024 |
| 6 | IIUM/TNL/PG/ADM/6 | Programme Offering for Semester | 01 | 02 | July 2024 |
| 7 | IIUM/TNL/PG/ADM/7 | Online Registration Process | 01 | 02 | July 2024 |
| 8 | IIUM/TNL/PG/ADM/8 | Fast Track Application | 01 | 02 | July 2024 |
| 9 | IIUM/TNL/PG/ADM/9 | Remote Supervision Application | 01 | 02 | July 2024 |
| 10 | IIUM/TNL/PG/ADM/10 | Staggered Intake Procedures | 01 | 02 | July 2024 |
Examination
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/TNL/PG/EXAM/2 | Preparation for Examination and Updating Graduation Status (Coursework) | 02 | 01 | July 2024 |
| 2 | IIUM/TNL/PG/EXAM/3 | Updating Graduation Status for Mode By Mixed Mode and By Research Postgraduate Student | 02 | 01 | July 2024 |
| 3 | IIUM/TNL/PG/EXAM/5 | Application for Advanced Collection of Scroll | 01 | 00 | July 2024 |
| 4 | IIUM/TNL/PG/EXAM/6 | Withdrawal from University | 01 | 00 | July 2024 |
Student Academic Development
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/TNL/PG/SAD/1 | Change Mode of Programme | 02 | 01 | May 2024 |
| 2 | IIUM/TNL/PG/SAD/2 | Change of Study Status | 02 | 01 | May 2024 |
| 3 | IIUM/TNL/PG/SAD/3 | Extension of Study Period Programme | 02 | 01 | May 2024 |
| 4 | IIUM/TNL/PG/SAD/4 | Leave of Absence | 02 | 01 | May 2024 |
| 5 | IIUM/TNL/PG/SAD/5 | Application for Transfer Credit and Exemption | 02 | 01 | May 2024 |
| 6 | IIUM/TNL/PG/SAD/6 | Guidelines on Course Registration | 02 | 01 | May 2024 |
| 7 | IIUM/TNL/PG/SAD/7 | Guidelines on Research Progress Reports | 02 | 01 | May 2024 |
| 8 | IIUM/TNL/PG/SAD/8 | Guidelines on Course Offering and Course Scheduling | 01 | 00 | May 2024 |
| 9 | IIUM/TNL/PG/SAD/9 | Conversion / Upgrading from Master (By Research) to PhD | 01 | 00 | May 2024 |
| 10 | IIUM/TNL/PG/SAD/10 | Guidelines on Free Elective Course (Postgraduate) | 01 | 00 | May 2024 |
| 11 | IIUM/TNL/PG/SAD/11 | Integrated Programme (Postgraduate) | 01 | 00 | May 2024 |
| 12 | IIUM/TNL/PG/SAD/12 | Fit for Study (Postgraduate) | 01 | 00 | May 2024 |
| 13 | IIUM/TNL/PG/SAD/13 | Remote Supervision for Active Student | 01 | 00 | May 2024 |
| 14 | IIUM/TNL/PG/SAD/14 | Course Registration: Special Cases | 01 | 00 | May 2024 |
Student Affairs Unit
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/TNL/PG/SAS/1 | Handling of Approval of Postgraduate Student Activities | 02 | 00 | May 2024 |
| 2 | IIUM/TNL/PG/SAS/2 | Approval Sponsorship for Student Presenting Paper in local Conference | 02 | 00 | May 2024 |
| 3 | IIUM/TNL/PG/SAS/3 | Application for Assistantship For Postgraduate Student | 02 | 00 | May 2024 |
| 4 | IIUM/TNL/PG/SAS/4 | Selection of Student Award Winner | 02 | 00 | May 2024 |
Centre for Foundation Studies (CFS)
Core Processes
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/CFS/CP/01 | Course Offering and Scheduling | 04 | 00 | April 2025 |
| 2 | IIUM/CFS/CP/02 | Course Registration | 04 | 00 | April 2025 |
| 3 | IIUM/CFS/CP/03 | Monitoring Student Attendance | 04 | 00 | April 2025 |
| 4 | IIUM/CFS/CP/04 | Preparation of Examination Question Papers | 04 | 00 | April 2025 |
| 5 | IIUM/CFS/CP/05 | Preparation of End-of-Semester Examination Timetable | 04 | 00 | April 2025 |
| 6 | IIUM/CFS/CP/06 | Printing of End-of-Semester Question Papers | 04 | 00 | April 2025 |
| 7 | IIUM/CFS/CP/07 | Handling of End-of-Semester Examination | 04 | 00 | April 2025 |
| 8 | IIUM/CFS/CP/08 | Marking of Answer Scripts and Grading & Submission of Final Grades | 04 | 00 | April 2025 |
| 9 | IIUM/CFS/CP/09 | Student Feedback Survey (SFS) | 04 | 00 | April 2025 |
| 10 | IIUM/CFS/CP/10 | Processing & Releasing of Official Course Results | 04 | 00 | April 2025 |
| 11 | IIUM/CFS/CP/11 | Rechecking of Answer Scripts | 04 | 00 | April 2025 |
| 12 | IIUM/CFS/CP/12 | Completion of Foundation Programmes | 04 | 00 | April 2025 |
Support Processes
Information Technology Division (ITD)
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/ITD/01 | Management of IT Change | 04 | 01 | May 2025 |
| 2 | IIUM/ITD/02 | Management of IT Problem | 04 | 01 | May 2025 |
| 3 | IIUM/ITD/04 | Management of Performance Monitoring | 04 | 01 | May 2025 |
| 4 | IIUM/ITD/07 | Management of IT Project | 04 | 01 | May 2025 |
| 5 | IIUM/ITD/08 | Management of IT Proof of Concept | 04 | 01 | May 2025 |
| 6 | IIUM/ITD/09 | Management of Quality Test and UAT | 04 | 01 | May 2025 |
| 7 | IIUM/ITD/10 | Management of Capacity Planning | 02 | 01 | May 2025 |
| 8 | IIUM/TNL/29 | Management of IT Service Request & Incident | 04 | 01 | May 2025 |
| 9 | IIUM/TNL/31 | Management of Data Backup | 04 | 01 | May 2025 |
| 10 | IIUM/TNL/32 | Management of IIUM Data Centre | 04 | 01 | May 2025 |
Management Services Division
Office of Communication, Advocacy & Promotion for Change
| 1 | IIUM/OCAP/01 | Event Management | 06 | 01 | August 2024 |
| 2 | IIUM/OCAP/02 | Media Services | 02 | 00 | August 2024 |
| 3 | IIUM/OCAP/03 | Customer Complaints | 02 | 02 | August 2024 |
| 4 | IIUM/OCAP/04 | Photography Services | 03 | 00 | August 2024 |
| 5 | IIUM/OCAP/05 | Publication | 03 | 00 | August 2024 |
Office of Industrial Links
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/OIL/01 | Industry Mentor @Kulliyyah | 01 | 00 | August 2024 |
| 2 | IIUM/OIL/02 | Knowledge Transfer Programmes -Research Initiative Grant Scheme (KTP-RIGS SDG) Flowchart | 01 | 00 | August 2024 |
| 3 | IIUM/OIL/03 | IIUM Knowledge Transfer Programme-Research Initiative Grant Scheme-Sustainable Development Goals (KTP-RIGS-SDG) Grant Monitoring Flowchart | 01 | 00 | August 2024 |
| 4 | IIUM/OIL/04 | MOU/MOA Flowchart | 01 | 00 | August 2024 |
| 5 | IIUM/OIL/05 | Reporting on Students Internship Data to MyMohes | 01 | 00 | August 2024 |
Research and Publication
Grant Initiatives
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/RMC/GIU/01 | Process Flow for Application of Research Grant | 03 | 00 | January 2023 |
| 2 | IIUM/RMC/GIU/02 | Process Flow for Approved Application for Research Grant | 03 | 00 | January 2023 |
| 3 | IIUM/RMC/GIU/03 | Process Flow for Internal Grant Registration (Funded by Kulliyyah) | 00 | 00 | January 2023 |
| 4 | IIUM/RMC/GIU/04 | Process Flow for Internal Grant Registration (Funded by RMC) | 00 | 00 | January 2023 |
| 5 | IIUM/RMC/GIU/05 | Process Flow for Joint Project (Online Submission to RMC) | 00 | 00 | January 2023 |
| 6 | IIUM/RMC/GIU/06 | Process Flow for Sponsored Research (Manual Submission to RMC) | 00 | 00 | January 2023 |
| 7 | IIUM/RMC/GIU/07 | Process Flow for Workshop and Clinic | 00 | 00 | January 2023 |
Grant Management
Research Excellence
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/RMC/REU/01 | Appointment of Post Doctoral Fellowship | 01 | 00 | March 2023 |
| 2 | IIUM/RMC/REU/02 | Establishment of Research Clusters to Cost Centre (Research Insitute or Research Centre) | 01 | 00 | March 2023 |
Technology Transfer Office
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/RMC/TTO/01 | Commercialisation | 01 | 01 | November 2023 |
| 2 | IIUM/RMC/TTO/02 | Intellectual Property (IP) Application | 01 | 01 | November 2023 |
| 3 | IIUM/RMC/TTO/03 | Research and Innovation Exhibition | 01 | 00 | August 2023 |
Residential Services Department
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/RSD/01 | Appointment of New Business Operator | 04 | 00 | February 2024 |
| 2 | IIUM/RSD/02 | Renewal and Optional Renewal Term of Contract Business Operator | 04 | 00 | February 2024 |
| 3 | IIUM/RSD/03 | Booking of Venue (External User) | 04 | 00 | February 2024 |
| 4 | IIUM/RSD/04 | Booking of Campus Bazaar (Short Term Rental) | 04 | 00 | February 2024 |
| 5 | IIUM/RSD/05 | Mahallah Room Preparation | 04 | 00 | February 2024 |
| 6 | IIUM/RSD/06 | Registration of Senior Students | 04 | 00 | February 2024 |
| 7 | IIUM/RSD/07 | Registration of New Students | 04 | 00 | February 2024 |
| 8 | IIUM/RSD/08 | Handling of Facilities and Maintenance Complaints at Mahallah during Office Hours | 04 | 00 | February 2024 |
Student Affairs and Development Division
| No. | Reference | Document | Version No. | Version No. | Effective Date |
| 1 | IIUM/STADD/01 | Application for Khairat / Financial Assistance | 04 | 00 | August 2024 |
| 2 | IIUM/STADD/02 | Transportation Services | 03 | 00 | November 2023 |
| 3 | IIUM/STADD/03 | Ta’aruf Week: Face-to-Face / Hybrid / Online | 04 | 00 | November 2023 |
| 4 | IIUM/STADD/04 | Approval of Proposal (Student Activities) | 04 | 00 | November 2023 |
Resources
| 1 | Standard MS ISO 9001 2015 Quality Management Systems |
| 2 | Standard MS ISO 37001:2016 Anti-Bribery Management Systems |
| 3 | Standard MS 1900:2014 Shariah Based Quality Management Systems |
| 4 | Audit Notes |
| 5 | Template SOP |
| 6 | Certificate of ISO 9001:2015 Quality Management Systems |
| 7 | Request for Updating Standard Operating Procedures (SOP) |
| 8 | Logo SWA & ISO 9001:2015 |
Student Feedback Survey (SFS) System
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