ISO STANDARD DOCUMENTS

ISO 9001:2015 in IIUM

IIUM first implemented its Quality Management System certification in 2002, with individual offices obtaining certification. In 2014, IIUM unified its certification under ISO 9001:2008, and since 2017, the university has been certified under ISO 9001:2015.

The university has implemented ISO 9001:2015 standards to enhance customer satisfaction by ensuring the effective application of its system, promoting continuous improvement, and ensuring compliance with customer and regulatory requirements.

The scope of the University’s ISO 9001:2015 Quality Management System includes:

a) Design and development of education programmes;
b) Provision of education services at foundation, undergraduate and postgraduate levels
c) Management of Research and Publication activities;
d) Management of Student Development;
e) Provision of Corporate Services.

Quality Manual

No.
Document
Procedure
Version No.
Revision No.
Effective Date
1
Quality Manual

05

00

November 2023

2
IIUM Organisational Structure

November 2024

3
Memorandum and Articles

General Procedures

No.
Document
Procedure
Version No.
Revision No.
Effective Date
1
IIUM/GENERAL PROCEDURE/01
03
01
March 2019
2
IIUM/GENERAL PROCEDURE/02
03
00
March 2019
3
IIUM/GENERAL PROCEDURE/03
03
01
March 2019
4
IIUM/GENERAL PROCEDURE/04
03
01
March 2019

Academic Management and Admission Division (AMAD)

No.
Document
Procedure
Version No.
Revision No.
Effective Date
7
IIUM/TNL/AMAD/04
03
00
March 2020
8
IIUM/TNL/AMAD/05
02
03
January 2024
9
IIUM/TNL/AMAD/08
02
02
March 2020
10
IIUM/TNL/AMAD/09
03
00
March 2020
11
IIUM/TNL/AMAD/10
02
02
March 2020
12
IIUM/TNL/AMAD/11
02
02
March 2020
13
IIUM/TNL/AMAD/12
02
02
March 2020
14
IIUM/TNL/AMAD/13
02
02
March 2020
15
IIUM/TNL/AMAD/14
03
01
March 2020

Centre for Postgraduate Studies (CPS)

No.
Document
Procedure
Version No.
Revision No.
Effective Date
2
IIUM/TNL/PG/02
02
01
January 2019
5
IIUM/TNL/PG/05
03
01
January 2019
6
IIUM/TNL/PG/06
03
01
January 2019
7
IIUM/TNL/PG/07
03
01
January 2019
8
IIUM/TNL/PG/08
03
01
May 2019
9
IIUM/TNL/PG/09
03
01
May 2019
10
IIUM/TNL/PG/11
03
01
May 2019
12
IIUM/TNL/PG/13
03
01
May 2019
13
IIUM/TNL/PG/14 ​
03
01
May 2019
14
IIUM/TNL/PG/15
03
01
April 2019
16
IIUM/TNL/PG/18
03
01
February 2019
19
IIUM/TNL/PG/21
03
01
January 2019
20
IIUM/TNL/PG/22
03
01
January 2019
21
IIUM/TNL/PG/23
03
01
March 2019

Centre for Foundation Studies (Core Processes)

No.
Document
Procedure
Version No.
Revision No.
Effective Date
1
IIUM/CFS/CP/01
03
00
01 July 2020
2
IIUM/CFS/CP/03
03
00
01 July 2020
3
IIUM/CFS/CP/04
03
00
01 July 2020
4
IIUM/CFS/CP/05
03
00
01 July 2020
5

IIUM/CFS/CP/06

03
00
01 July 2020
6
IIUM/CFS/CP/07
03
00
01 July 2020
7
IIUM/CFS/CP/08
03
00
01 July 2020
8
IIUM/CFS/CP/09
03
00
01 July 2020
9
IIUM/CFS/CP/10
03
00
01 July 2020
11
IIUM/CFS/CP/12
03
00
01 July 2020
12
IIUM/CFS/CP/13
03
00
01 July 2020
13
IIUM/CFS/CP/14
03
00
01 July 2020
14
IIUM/CFS/CP/15
03
00
01 July 2020

Centre for Foundation Studies (Support Processes)

No.
Document
Procedure
Version No.
Revision No.
Effective Date
1
IIUM/CFS/SP/01
03
01
01 August 2021
3
IIUM/CFS/SP/03
03
00
01 July 2020
4
IIUM/CFS/SP/04
03
00
01 July 2020
5
IIUM/CFS/SP/05
03
00
01 July 2020
6
IIUM/CFS/SP/06
03
00
01 July 2020
7
IIUM/CFS/SP/07
03
00
01 July 2020
8
IIUM/CFS/SP/08
03
01
01 November 2020
9
IIUM/CFS/SP/09
01
00
01 June 2021
10
IIUM/CFS/SP/10
01
00
01 June 2021
11
IIUM/CFS/SP/11
01
00
01 June 2021
12
IIUM/CFS/SP/12
01
00
01 June 2021
13
IIUM/CFS/SP/13
01
00
01 June 2021

Research and Publication

No.
Document
Procedure
Version No.
Revision No.
Effective Date
1
IIUM/RIU/01
02
00
January 2016
2
IIUM/RIU/02
02
00
January 2016
3
IIUM/RIU/03
02
00
January 2016
4
IIUM/RIU/04
02
00
January 2016
5
IIUM/RIU/05
02
00
January 2016
6
IIUM/RIU/06
02
00
January 2016
7
IIUM/RIU/07
02
00
January 2016
8
IIUM/RIU/08
02
00
January 2016
9
IIUM/GMU/01

 

02
00
September 2017
10
IIUM/GMU/02
02
00
September 2017
11
IIUM/GMU/03
02
00
September 2017
12
IIUM/GMU/04
02
00
September 2017
13
IIUM/GMU/05
02
00
September 2017
14
IIUM/GMU/06
02
00
September 2017
15
IIUM/GMU/07
02
00
September 2017
16
IIUM/GMU/08
02
00
September 2017
17
IIUM/GMU/09
02
00
September 2017
18
IIUM/GMU/10
02
00
September 2017

Student Affairs and Development Division

No.
Document
Procedure
Version No.
Revision No.
Effective Date
1
IIUM/STADD/01

04

00

August 2024

2
IIUM/STADD/02
02
04
July 2020
3
IIUM/STADD/03
03
03
April 2021
4
IIUM/STADD/04
03
05
February 2021
6
IIUM/STADD/06
02
03
May 2018
7
01
01
May 2018
10
01
01
May 2018

Residential Services Department

No.
Document
Procedure
Version No.
Revision No.
Effective Date/Revision Date
1

IIUM/FD/RSD/01

03

03

January 2019

2

IIUM/RSD/02

03

01

January 2019

3

IIUM/RSD/03

03

00

April 2019

4

IIUM/RSD/04

03

01

January 2019

5

IIUM/RSD/05

03

01

June 2019

6

IIUM/RSD/06

03

00

June 2019

7

IIUM/RSD/07

03

00

June 2019

Counseling and Career Services Centre (CCSC)

No.
Document
Procedure
Version No.
Revision No.
Effective Date/Revision Date
1

IIUM/CCSC/1

03

03

March 2019

2

IIUM/CCSC/2

03

03

March 2019

3

IIUM/CCSC/3

03

00

March 2019

Management Services Division

No.
Document
Procedure
Version No.
Revision No.
Effective Date/Revision Date
1

IIUM/MSD/01

03

01

July 2023

2

IIUM/MSD/02

03

01

July 2023

3

IIUM/MSD/03

03

00

January 2019

5

IIUM/MSD/05

03

00

April 2019

6

IIUM/MSD/06

03

00

April 2019

7

IIUM/MSD/07

03

00

August 2015

8

IIUM/MSD/08

03

00

August 2016

9

IIUM/MSD/09

03

00

August 2016

10

IIUM/MSD/10

04

01

November 2022

11

IIUM/MSD/11

03

01

June 2020

12

IIUM/MSD/12

03

00

April 2019

13

IIUM/MSD/13

 

03

01

June 2020

14

IIUM/MSD/14

03

00

July 2017

15

IIUM/MSD/15

03

00

July 2017

18

IIUM/MSD/18

03

00

April 2019

21

IIUM/MSD/21

03

00

April 2019

22

IIUM/MSD/22

03

00

April 2019

23

IIUM/MSD/23

03

00

April 2019

24

IIUM/MSD/24

03

00

August 2019

Information Technology Division

No.
Document
Procedure
Version No.
Revision No.
Effective Date/Revision Date
1

IIUM/ITD/01

03

0

February 2023

2

IIUM/ITD/02

03

01

February 2023

3

IIUM/ITD/03

03

00

February 2023

4

IIUM/ITD/04

03

00

January 2019

5

IIUM/MSD/05

03

00

April 2019

6

IIUM/MSD/06

03

00

April 2019

7

IIUM/MSD/07

03

00

August 2015

8

IIUM/MSD/08

03

00

August 2016