ISO STANDARD DOCUMENTS
ISO 9001:2015 in IIUM
IIUM first implemented its Quality Management System certification in 2002, with individual offices obtaining certification. In 2014, IIUM unified its certification under ISO 9001:2008, and since 2017, the university has been certified under ISO 9001:2015.
The university has implemented ISO 9001:2015 standards to enhance customer satisfaction by ensuring the effective application of its system, promoting continuous improvement, and ensuring compliance with customer and regulatory requirements.
The scope of the University’s ISO 9001:2015 Quality Management System includes:
a) Design and development of education programmes;
b) Provision of education services at foundation, undergraduate and postgraduate levels
c) Management of Research and Publication activities;
d) Management of Student Development;
e) Provision of Corporate Services.
Quality Manual
No.
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Procedure
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Effective Date
General Procedures
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Document
Procedure
Version No.
Revision No.
Effective Date
Academic Management and Admission Division (AMAD)
No.
Document
Procedure
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Revision No.
Effective Date
01
May 2025
Centre for Postgraduate Studies (CPS)
No.
Document
Procedure
Version No.
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Effective Date
Centre for Foundation Studies (Core Processes)
No.
Document
Procedure
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Effective Date
Centre for Foundation Studies (Support Processes)
No.
Document
Procedure
Version No.
Revision No.
Effective Date
4
IIUM/CFS/SP/04
04
00
April 2025
Research and Publication
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Procedure
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Effective Date
Student Affairs and Development Division
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Procedure
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Effective Date
Residential Services Department
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Procedure
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Counseling and Career Services Centre (CCSC)
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Procedure
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Management Services Division
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Procedure
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Information Technology Division
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Procedure
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Resources
- Standard MS ISO 9001:2015 Quality Management Systems
- Standard MS ISO 37001:2016 Anti-Bribery Management Systems
- Standard MS 1900:2014 Shariah Based Quality Management Systems
- Audit Notes
- Standard Operating Procedure (SOP)
- Certificate ISO 9001:2015 Quality Management Systems
- Request for Updating Standard Operating Procedures (SOP)
- Logo SWA & ISO 9001:2015
