OFFICE FOR COMMUNICATION, ADVOCACY AND PROMOTION FOR CHANGE (OCAP) & OFFICE FOR STRATEGY AND INSTITUTIONAL CHANGE (OSIC)
Introduction
The Office for Communication, Advocacy, and Promotion for Change (OCAP) and the Office for Strategy and Institutional Change (OSIC) were officially established on 1 January 2024 at IIUM Kuantan. These offices play pivotal roles in enhancing the university’s operations, strategic alignment, and communication strategies, fostering an environment of growth and excellence.
Shared Vision
OCAP and OSIC are committed to:
-Fostering effective communication and strategic advocacy.
-Implementing transformative initiatives to achieve institutional excellence.
-Engaging with stakeholders to enhance IIUM Kuantan’s community experience and global standing.
Conclusion
With their establishment on 1 January 2024, OCAP and OSIC aim to synergize efforts in promoting change, driving strategy, and enhancing the overall functioning of IIUM Kuantan. These offices stand as pillars in supporting the university’s mission to lead the way in academic, research, and institutional excellence.
Facilities and Services of OCAP & OSIC at IIUM Kuantan
OCAP (Office for Communication, Advocacy, and Promotion for Change)
-Communication Services
Strategic communication planning for university events and campaigns.
Press releases, official statements, and media engagement.
Graphic design and multimedia services for promotional materials.
-Advocacy and Promotion
Campaigns to enhance IIUM’s image and reputation.
Community outreach and public relations activities.
Social media management and content creation.
-Event Management Support
Audio-visual equipment services for seminars, workshops, and events.
Professional emcee services and coordination of ceremonies.
-Customer Service
Handling inquiries and providing front-desk support.
Receiving and responding to feedback from stakeholders.
OSIC (Office for Strategy and Institutional Change)
-Strategic Planning
Development and monitoring of the university’s strategic plans.
Consolidation of projects under RMK (Malaysia Development Plans).
-Institutional Change Management
Implementation of change initiatives to enhance operational efficiency.
Workshops and training for project management and institutional improvement.
-Data and Feedback Analysis
Conducting surveys and assessments to gather stakeholder feedback.
Reporting on customer satisfaction and service quality.
-Policy Development
Drafting and revising policies to align with the university’s vision.
Collaboration with faculties and departments for compliance and improvement.
Office for Communication, Advocacy, and Promotion for Change (OCAP)
Core Functions
-Communication Services
-Advocacy and Promotion
-Event Management Support
-Customer Service
Office for Strategy and Institutional Change (OSIC)
Core Functions
-Strategic Planning
-Institutional Change Management
-Data and Feedback Analysis
-Policy Development
