{"id":21,"date":"2023-07-21T04:29:21","date_gmt":"2023-07-21T04:29:21","guid":{"rendered":"https:\/\/office.iium.edu.my\/international\/?page_id=21"},"modified":"2026-08-28T16:17:48","modified_gmt":"2026-08-28T08:17:48","slug":"client-charter","status":"publish","type":"page","link":"https:\/\/office.iium.edu.my\/international\/about-us\/client-charter\/","title":{"rendered":"Client Charter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21\" class=\"elementor elementor-21\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a24615 elementor-section-full_width elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"0a24615\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56de474 exad-glass-effect-no exad-sticky-section-no\" data-id=\"56de474\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce6b582 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-tp-advanced-typography\" data-id=\"ce6b582\" data-element_type=\"widget\" data-widget_type=\"tp-advanced-typography.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"atce6b582\" class=\"pt-plus-adv-typo-wrapper\"><div class=\"pt_plus_adv_typo_block   \"><span id=\"advtypo6a9fcb36e45cc\" class=\"text-content-block        \"  style=\"\"  >About Us<\/span><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89afc40 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"89afc40\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e57c992 exad-glass-effect-no exad-sticky-section-no\" data-id=\"e57c992\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd69296 elementor-nav-menu--dropdown-none exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-nav-menu\" data-id=\"dd69296\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/office.iium.edu.my\/international\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-nav-menu.min.css\">\t\t\t<nav class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-dd69296\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-4451\"><a href=\"https:\/\/office.iium.edu.my\/international\/\" class=\"elementor-item menu-link\">Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3286\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/director-foreward\/\" class=\"elementor-item menu-link\">Director Foreward<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3287\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/introduction\/\" class=\"elementor-item menu-link\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3288\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/organization-chart\/\" class=\"elementor-item menu-link\">Organization Chart<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3289\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/our-team\/\" class=\"elementor-item menu-link\">Our Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3285\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/client-charter\/\" class=\"elementor-item menu-link\">Client Charter<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-dd69296\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-4451\"><a href=\"https:\/\/office.iium.edu.my\/international\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3286\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/director-foreward\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Director Foreward<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3287\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/introduction\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3288\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/organization-chart\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Organization Chart<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3289\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/our-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Our Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3285\"><a href=\"https:\/\/office.iium.edu.my\/international\/about-us\/client-charter\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Client Charter<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-45c89ef exad-glass-effect-no exad-sticky-section-no\" data-id=\"45c89ef\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6952109 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"6952109\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-405b184 exad-glass-effect-no exad-sticky-section-no\" data-id=\"405b184\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f501a2 text-left exad-sticky-section-no exad-glass-effect-no elementor-invisible elementor-widget elementor-widget-tp-advanced-typography\" data-id=\"4f501a2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInLeft&quot;}\" data-widget_type=\"tp-advanced-typography.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"at4f501a2\" class=\"pt-plus-adv-typo-wrapper\"><div class=\"pt_plus_adv_typo_block   \"><span id=\"advtypo6a9fcb36f08b3\" class=\"text-content-block   typo_stroke     \"  style=\"\"  >Client Charter<\/span><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e407d19 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"e407d19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>&#8220;Serving the World with Excellence, Integrity and Hospitality&#8221;<\/p><p>At the Office of International Affairs, International Islamic University Malaysia (IIUM), we are committed to providing professional, responsive, and people-centred services that enhance the international experience of our students, partners, and stakeholders. Guided by IIUM&#8217;s values and the spirit of\u00a0Rahmatan lil-&#8216;Alamin, we pledge to:<\/p><div><span style=\"font-weight: bold\">1. Deliver Excellent Customer Service<\/span><\/div><ul><li>Serve every client with courtesy, professionalism, respect, and sincerity.<\/li><li>Respond to all enquiries promptly, accurately, and fairly.<\/li><li>Treat every client with dignity regardless of nationality, race, religion, or culture.<\/li><\/ul><div><span style=\"font-weight: bold\">2. Ensure Timely and Efficient Services<\/span><\/div><p><span style=\"font-style: inherit;font-weight: inherit\">We strive to:<\/span><\/p><ul><li>A<i>c<\/i>knowledge all official emails within one (1) working day.<\/li><li>Respond to all enquiries promptly, accurately, and fairly.<\/li><li>Treat every client with dignity regardless of nationality, race, religion, or culture.<\/li><\/ul><div><span style=\"font-weight: bold\">3. Facilitate International Student Success<\/span><\/div><p><span style=\"font-style: inherit;font-weight: inherit\">We are committed to:<\/span><\/p><ul><li>\u00a0Providing clear guidance from admission through graduation.<\/li><li>Supporting international students in adapting to life at IIUM and Malaysia.<\/li><li>Connecting students with relevant university services for academic, welfare, immigration, and cultural matters.<\/li><\/ul><div><b>4. Strengthen Global Partnerships<\/b><\/div><p>We pledge to:<\/p><ul><li>Facilitate collaboration with international universities, governments, industries, embassies, and organisations.<\/li><li>Process partnership proposals professionally and efficiently.<\/li><li>Foster long-term strategic relationships based on mutual trust and shared excellence.<\/li><\/ul><div><b>5. Support International Mobility<\/b><\/div><p>We are committed to providing efficient support for:<\/p><ul><li>Student mobility programmes<\/li><li>International visits<\/li><li>Global internships<\/li><li>International collaborations<\/li><\/ul><div><b>6. Promote Transparency and Accountability<\/b><\/div><p>We will:<\/p><ul><li>Provide accurate and up-to-date information.<\/li><li>Ensure fair and transparent processes.<\/li><li>Maintain confidentiality of client information.<\/li><li>Uphold integrity in every decision and service delivered.<\/li><\/ul><div><b>7. Celebrate Diversity and Inclusion<\/b><\/div><p>We embrace every culture and nationality by:<\/p><ul><li>Creating an inclusive, welcoming, and respectful environment.<\/li><li>Promoting intercultural understanding and global citizenship.<\/li><li>Making IIUM a home for learners from around the world.<\/li><\/ul><div><b>8. Continuously Improve Our Services<\/b><\/div><p>We will:<\/p><ul><li>Welcome feedback and suggestions from our clients.<\/li><li>Regularly review our services to improve quality and efficiency.<\/li><li>Embrace innovation and digital transformation to enhance the client experience.<\/li><\/ul><div>\u00a0<\/div><div><b>Our Promise<\/b><\/div><p>We are committed to making every interaction meaningful by providing services that are:<\/p><ul><li>Professional<\/li><li>Efficient<\/li><li>Responsive<\/li><li>Trustworthy<\/li><li>Inclusive<\/li><li>Innovative<\/li><li>Globally Minded<\/li><li>Driven by IIUM&#8217;s Islamic Values<\/li><\/ul><div>\u00a0<\/div><div><b>\u00a0<\/b><\/div><div><b>Our Vision of Service<\/b><\/div><p>&#8220;At the Office of International Affairs, we do more than facilitate internationalisation, we build bridges between nations, nurture global friendships, and create meaningful opportunities for learning, collaboration, and cultural understanding. We are committed to making IIUM not only a world-class university, but a welcoming home where every international student, scholar, partner, and visitor feels valued, respected, and inspired to thrive.&#8221;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6afdd64 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"6afdd64\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"379\" height=\"62\" 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twitter\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on linkedin\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn 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Charter<\/p>\n","protected":false},"author":40,"featured_media":2937,"parent":59,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-21","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":61,"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":4573,"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/pages\/21\/revisions\/4573"}],"up":[{"embeddable":true,"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/pages\/59"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/media\/2937"}],"wp:attachment":[{"href":"https:\/\/office.iium.edu.my\/international\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}